1. All items will be shipped out the next day after payment has been made for those READY STOCK. Those items which is not stated as READY STOCK, will have to wait for about a week to be shipped out. BB Outlet will provide the shipment tracking number through email, once the item has been shipped out.
2. All products are fully imported and with quality. BB Outlet will inspect all the items to ensure that they are in good condition and quality before shipping it to the customers. This is to prevent the tedious process of exchanging or returning goods to occur.
3. All prices stated are not inclusive of the postage fees below:
Pos Laju
West: RM6 (1-3pcs)
East: RM8 (1-3pcs)
Registered Post
West: RM3
East: RM6
Pos Express
RM4 for 1 item or below 500g only
* Maximum weight is 2kg.
* Shipping will be free for the purchase of RM100 and above (applies to Domestic shipping only). This does not apply during SALES.
4. 'Cash-On-Delivery' (COD) is available for Penang area only. Kindly contact us for more information.
5. Shipping to other countries, kindly contact us to check on the postage fees.
International (EMS)
Singapore:
First 500gm - RM26/SGD11
Next 500gm - RM2.50/ SGD1
Australia:
First 500gm - AUD26
Next 500gm - AUD6.50
*Maximum weight is 1kg.
6. BB Outlet will not be responsible for any damages or losses occurred during delivery.
Exchange Policy
1. Our exchange policy applies only for damaged goods or if customer has received the wrong item. Items below will NOT be clasified as defective, if:
- there is small furball (less than 0.5cm)
- snap button too tight (as all these are strictly new)
2. Customer must then contact us through email within 3 days from the date of goods received, attached with a photo of the items received, stating your order number, email address and contact number.
3. BB Outlet will confirm if the return of the damaged items (as classified by customer) is acceptable.
4. Returned items must be in its original condition. Any items returned dirty, washed, or used will NOT be eligible for refund.
5. BB Outlet will not take the resposibility of cost of the delivery of exchange items, any losses or damages occurred during delivery.
NOTE: Exchange policy will not apply for SALES items.
Thank you for your co-operation and understanding.
- there is small furball (less than 0.5cm)
- snap button too tight (as all these are strictly new)
2. Customer must then contact us through email within 3 days from the date of goods received, attached with a photo of the items received, stating your order number, email address and contact number.
3. BB Outlet will confirm if the return of the damaged items (as classified by customer) is acceptable.
4. Returned items must be in its original condition. Any items returned dirty, washed, or used will NOT be eligible for refund.
5. BB Outlet will not take the resposibility of cost of the delivery of exchange items, any losses or damages occurred during delivery.
NOTE: Exchange policy will not apply for SALES items.
Thank you for your co-operation and understanding.
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